Flighter Group™ Privacy Policy
Last Updated: December 1, 2025
Flighter Group LLC (“Flighter Group,” “we,” “us,” or “our”) provides automated compliance solutions for FAA- and FMCSA-regulated drug and alcohol programs, including onboarding portals, workflow automation, document collection, reporting, notifications, and related administrative tools (collectively, the “Services”).
This Privacy Policy (“Privacy Policy” or “Policy”) explains how we collect, use, disclose, and safeguard personal information when you use our website, web-based software platform, customer portals, communications, and related Services.
By accessing or using the Services, you agree to the practices described in this Privacy Policy.
This Privacy Policy does not apply to third-party websites, systems, or services that may be linked from our platform.
Revisions to This Privacy Policy
Any information we collect is governed by the Privacy Policy in effect at the time of collection. Flighter Group may update this Privacy Policy periodically. If we make material changes, we will notify you by posting the updated Policy within the Services or by sending an email or other notice. The “Last Updated” date will always reflect the most recent version.
Scope of This Privacy Policy
This Privacy Policy applies to all users of our Services, including:
- Designated Employer Representatives (DERs), Human Resources professionals, or Safety Partners
- Employers and administrators (“Customers”)
- Applicants, candidates, and employees whose information is processed through the Services
- Service providers interacting with our system
- Visitors to our website and portals
All such individuals are collectively referred to as “Users.”
For clarity, Flighter Group provides Services to business customers (“Customers”), such as employers, DERs, HR teams, and Safety Partners. In many cases, Personal Data about Users is provided to Flighter Group by a Customer rather than directly by the User.
Information We Collect
We collect personal information (“Personal Data”) that directly or indirectly identifies an individual or is reasonably capable of being associated with an individual.
1. Information We Collect That You Provide Directly
We collect Personal Data that you provide directly when you interact with the Services, including when you create an account, complete onboarding steps, upload documents, or communicate with us.
A. Account & Profile Information
If you are an account holder or authorized user (such as a DER, HR user, or Safety Partner), we may collect:
- Name
- Email address
- Phone number
- Work title or role
- Employer name
- User photo (optional)
- Credentials required for regulatory purposes (e.g., DER designation)
B. Candidate & Employee Onboarding Information
If you are a candidate or employee using an onboarding portal, you may provide information required for regulated compliance, including:
- Date of Birth
- Social Security Number
- Government-issued identification
- CDL, pilot certificate, medical certificate, or safety-sensitive role classification
- Pre-employment testing acknowledgments
- Employment authorization documents
- Other information required to satisfy FAA or FMCSA requirements
C. Document Uploads
You may upload documents required for regulated compliance, such as:
- Pre-employment drug test forms
- Consent forms
- Background check authorizations
- Certificates, licenses, or training records
- Chain-of-custody forms
- Test results provided by the employer, a third party or MRO
D. Communications
We collect information you voluntarily submit when you:
- Contact support
- Submit questions
- Respond to surveys or feedback requests
- Communicate with your DER or employer within the system
E. Job Applications to Flighter Group
If you apply for employment with Flighter Group, we may collect:
- Resume or CV
- Professional history
- Interview notes
- Any information you submit as part of the hiring process, including contact and address information
2. Information We Collect That Our Customers Provide About You
Flighter Group provides Services to Customers who may input, upload, or otherwise provide Personal Data about Users (“Customer-Provided Data”). In these cases, Flighter Group processes such Personal Data as a service provider on behalf of the Customer, subject to applicable agreements and laws.
A. Account Setup and Administration
Customers may provide:
- Name
- Email address
- Phone number
- Work title or role
- Employer name
- Role-based permissions and user settings
B. Candidate & Employee Onboarding Information
Customers may request, input, or upload information required for regulated compliance, including:
- Date of birth
- Social Security number
- Government-issued identification
- CDL, pilot certificate, medical certificate, or safety-sensitive role classification
- Pre-employment testing acknowledgments
- Employment authorization documents
- Other information required to satisfy FAA or FMCSA requirements
Select information may be protected behind additional authentication controls.
C. Documents Uploaded by Customers
Customers may upload documents such as:
- Pre-employment drug test forms
- Consent forms
- Background check authorizations
- Certificates, licenses, or training records
- Chain-of-custody forms
- Test results provided by an employer, third party, or MRO
D. Administrative Communications and Notes
Customers may provide:
- Workflow notes
- Status updates
- Administrative communications related to compliance tasks
3. Information Collected Automatically
Device Information
We collect information sent by your device, including:
- IP address
- Browser type
- Device identifiers
- Operating system
- Language preferences
- Access times and session information
Usage & Log Data
We collect:
- Actions taken within the platform
- Login activity
- Pages viewed
- Files uploaded or downloaded
- Notifications sent
Location Information
We may approximate location using IP address or browser settings. Precise GPS-level location is not collected unless explicitly authorized.
Cookies & Similar Technologies
We use cookies and similar technologies to authenticate users, maintain security, analyze usage, improve performance, and remember preferences. You may adjust cookie settings through your browser.
4. Information from Third Parties
We may receive information from:
- Identity verification vendors
- Background check providers
- MROs, SAPs, or TPA partners
- Fraud and security partners
- Public or government databases, where legally permissible
How We Use the Information
We use Personal Data provided directly by Users and Personal Data provided by Customers about Users for the following purposes:
Providing and Improving the Services
- Facilitate automated compliance workflows for Customers
- Manage onboarding and pre-hire steps on behalf of Customers
- Support FAA/FMCSA regulatory requirements
- Verify identity, roles, and authorization
- Maintain logs and reporting for audit preparation
- Facilitate document collection and storage
- Provide customer and user support
Communications
- Send regulatory reminders, deadlines, and notifications at the direction of Customers
- Respond to inquiries
- Send system updates, service announcements, and compliance-related communications
Platform Security
- Detect and prevent fraud or misuse
- Monitor unauthorized access
- Maintain operational integrity
Analytics & Improvements
- Analyze usage patterns
- Improve system performance
- Develop new features
Legal & Compliance
- Enforce contracts
- Comply with FAA, FMCSA, DOT, or other applicable laws
- Respond to legal or regulatory requests
De-Identified Data
We may create de-identified or aggregated data for analytics, benchmarking, or product improvement.
Your Privacy Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or receive your Personal Data. Where Flighter Group processes Personal Data on behalf of a Customer, we may direct you to that Customer to exercise certain rights.
support@flightergroup.com
Your Choices
Email Preferences
You may opt out of marketing emails. Operational and regulatory communications cannot be opted out of.
Cookies
You may block or delete cookies through your browser, though some features may not function properly.
Account Information
Requests to modify or delete information may be subject to legal and regulatory requirements and, where applicable, Customer authorization.
Telephone or SMS Communications
We do not share phone numbers for third-party marketing. We may share phone numbers with Service Providers assisting with communications, subject to consent and applicable law.
Data Security
We use industry-standard safeguards including encryption, access controls, secure hosting, and monitoring. No method of transmission or storage is completely secure.
Data Retention
We retain Personal Data as long as necessary to provide the Services, comply with FAA/FMCSA/DOT requirements, and satisfy legal obligations. Data is securely deleted or anonymized when no longer required.
Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect Personal Data from children under 16.
California Privacy Rights (CCPA/CPRA)
California residents may have additional rights, including access, correction, deletion, opt-out of sale or sharing (Flighter Group does not sell Personal Data), and non-discrimination. Requests may require verification.
Nevada Resident Rights
We do not sell Personal Data as defined under Nevada law.
Processing Information in the United States
Flighter Group is headquartered in the United States. Your data may be processed or stored in the U.S. or other jurisdictions where service providers operate.